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Service Contract

This document expresses all the regulations, forms of work and organization of Impakto Creative Corp., as well as its relationship with the client and the development of the work. The total or partial payment of any of the services provided by Impakto Creative Corp. will be interpreted as the understanding and acceptance of all the terms and conditions set forth herein, initiating the contract between the Client and Impakto Creative Corp.

These are our terms and conditions, which clearly and precisely express each of the necessary points for a correct relationship between our clients and the agency, designed to achieve an optimal result and maintain an efficient organization between both parties in the course of our business relationship.

Please read them carefully. We are available if some of the points expressed here are not well understood.

Payments

Amounts expressed in US dollars. Payment Methods Accepted: PayPal / Bank Transfer. Possibility of paying in 2 equal and consecutive payments on the price, paying the first at the beginning of the development and the second at the end of it; the last payment must be paid before delivery of the development.

No work will be started until the payment of the entire amount indicated in the invoice generated to the client is credited within 10 days of receiving it.

No returns or refunds are made once projects have started. If the client does not pay the outstanding balance, legal action will be taken for breach of the agreement / contract of contracted services. Prices are subject to change with prior notice.

If the client do not pay in the agreed times, Impakto Creative Corp. will apply late payment charges ($15 per day overdue).

All our displayed prices are inclusive of taxes.
 

Completion and delivery

Once the remaining payment has been paid and confirmed, the work / project will be sent by the agreed means or the online website will be loaded, finally delivering the “admin” accesses in case of website development. Once the access data has been delivered to the site’s control panel, Impakto Creative Corp. will not be responsible for any errors or malfunctions caused by the improper use of the website and / or any modification or configuration as well as the installation of additional functionalities or content made by the client. No jobs are delivered with subsequent payments.

All works and services must be paid within the maximum stipulated times for each development. After 60 days after payment and development started, if the client did not provide instructions, returns or requested material, the payment / remaining balance will be requested without exception and the client may choose to: 1) End the project, and we deliver the material made so far; 2) Update the price of the contracted service, according to the current values of the agency at that time or; 3) Update values according to new requirements that the project may have, if necessary.

The graphic pieces requested will be delivered once the total payment of the service has been made. Editing files will be delivered to the client if he requests it under the exclusive responsibility of the client for subsequent editing.

Professional judgment

Impakto Creative Corp. reserves the right to select and offer the Service Plan that best suits the needs required by the development. The Service provided by Impakto Creative Corp., its functions, characteristics and scope are subject to the Plan contracted by the Client.

Hosting Service

The packs that include rewarded HOSTING SERVICE and rewarded SSL Certificate, have this service with a capacity limited to each pack for 1 year; once the date has concluded, both services must be paid at the corresponding value at that time. The hosting service, when appropriate, will have the necessary characteristics for the proper functioning of the website, which will be informed to the client at the time of receiving the personalized proposal.

All web developments will be hosted on our own servers, under Impakto Creative Corp’s own hosting services or in third-party hosting services recognized by our agency as reliable.

No installations or migrations of websites are carried out to servers outside the company. Impakto Creative Corp. is not responsible for the malfunction of its web developments hosted on third party servers.

Domain registrations

Impakto Creative Corp. does not perform domain registrations, so this procedure must be done by the client under his responsibility through the registering entity of his choice. Impakto Creative Corp. is committed to providing advice on this matter as required by the client. Impakto Creative Corp. is obliged to request the management information of the domain acquired by the client to carry out the technical tasks necessary in the development of the websites and their correct operation.

Website Contents

This budget does not include the editing or creation of content (images, videos, texts), they must be delivered by the client in their entirety, as requested by this agency, before starting with the tasks and in a period of no more than 15 days since the deposit / payment was paid. Once this material is received, development will begin, and any additional content that arises from that moment will be left for a second loading stage, with a cost to be defined when the time comes.

If the material is NOT received in a timely manner, the work will be carried out under the agency’s professional criteria, without the right to claim or modifications by the client; otherwise, you must pay the relevant changes, to be budgeted.

Intellectual Property

The Client will retain ownership of any data, information or intellectual property provided to Impakto Creative Corp. in connection with this Agreement. The Client will own any intellectual property resulting from the Services, including data and other information, excluding any intellectual property generated by Impakto Creative Corp. in providing the Services that relates solely to the client’s business.

Impakto Creative Corp. is not responsible for the infringement of copyright caused by the content used in the development of any service which has been provided by the client.

Confidentiality

Impakto Creative Corp. is committed to safeguarding the confidentiality of any information or content provided by the client during the course of development, providing a guarantee of absolute confidentiality. All the content and information used in the development are received through means of communication provided with security measures to guarantee the leakage of data.

Impakto Creative Corp. hereby acknowledges they may be involved in or become aware of information that relates to the client including information related to the client’s past, future, present, customer names, mock-ups, marketing plans, project information, and financial documents. Impakto Creative Corp. agrees to protect all the above information and keep any information obtained confidential. However, Impakto Creative Corp. will be permitted to display final work on their website or in promotional materials.

Client approval

The Client will be notified and must approve any and all materials prior to project finalization and submission. Furthermore, the Client will have permission to accept the work and request revisions if needed during the course of development.

Bonus graphic pieces and services

The additional graphic pieces and services that are delivered as a gift with our developments are designed and delivered once 100% of the work has been paid.

Termination

Either party may terminate this contract at any time for any reason they deem necessary with written notice. Upon cancellation of this contract, the Client will be responsible for all expenses incurred prior to contract termination. Should the Client choose to cancel this project after the project’s completion, the client will remain responsible for full payment of the complete project total.

Limitation of Liability

Impakto Creative Corp. and Client are not liable for breach-of-contract damages that the breaching party could not reasonably have foreseen when it entered this Contract.


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Impakto Creative Corp. Braselton, GA, 30517, USA. contact@impakto.us | +1 (615) 208-4014 | +1 (305) 709-5025

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